How to Fix OTP Issues for OSN+ Login | FAQs

If you’re not receiving the One-Time Password (OTP) code to log into your OSN+ account, don’t worry! Here are some steps to help you troubleshoot and resolve the issue:


1. Using a Fiber or Landline Number?

Most OTP issues happen when using a fiber or landline number that cannot receive SMS directly. Here's what you need to know:

  • If your OSN+ subscription is with a fiber or landline number, you can still log in using that number.

  • The OTP will be sent to the mobile contact number linked to your fiber/landline account, usually by SMS or WhatsApp.

  • Make sure that your mobile phone is active and has access to WhatsApp or SMS to receive the code.

💡Tip: You don’t need to change the number on your OSN+ account. Just use your existing fiber/landline number to log in, and check the linked mobile number for the OTP.


2. Check Your Contact Details

  • Double-check that you’ve entered the correct phone number (with the country code) or email address linked to your OSN+ account.

  • Even a small typo can prevent the OTP from being delivered.


3. Email Users – Check Your Inbox

  • If you’re expecting the OTP by email, it might have landed in your spam or junk folder.

  • Mark OSN+ emails as “Not Spam” to avoid missing them in the future.


4. Resend the OTP

  • OTPs can expire quickly. If you don’t receive it within a few minutes:

    • Click Resend OTP and try again.

    • Avoid sending too many requests too quickly, as this might delay delivery.


5. Check WhatsApp

  • In some cases, especially with certain mobile operators, the OTP may be sent via WhatsApp instead of SMS.

    • Check your WhatsApp messages for a code from OSN+.

    • Make sure your WhatsApp number matches the number registered with your OSN+ account.

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