If you subscribed via Apple Store/Google Play:
- Make sure the money has been deducted.
- Go to the OSN+ app.
- Go to Settings > Subscriptions.
- Tap on Restore Purchase.
- If it doesn't work, please send us a screenshot of the receipt and your email address/phone number.
If you subscribed via mobile credits:
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Make sure the balance has been deducted.
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Try logging in with your phone number so the subscription gets activated on your account.
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If your subscription is part of a bundle, make sure it’s activated on your mobile operator’s app.
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Contact us with your full phone number, email address, and a screenshot of the deduction from your balance or from the operator's app showing that you are subscribed.
If you subscribed via your card or Apple Pay directly:
- Make sure the amount has been deducted.
- Ensure that you are using the account associated with the subscription, not another account.
- Contact us with the last 4 digits of the card, the expiration date, the auth code of the transaction, and a screenshot of the latest deduction message.
👉 If your subscription still isn't active, please check this article:
Can’t Find Your OSN+ Subscription? Here's What to Do to help you locate your subscription.